Frequently Asked Questions
Everything you need to know about your Age of Innocence experience.
What is your standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery takes 3-7 business days depending on your location and chosen shipping method.
How do I determine the correct size for my child?
Each product page features a detailed size guide. We recommend measuring your child's foot or height and comparing it to our chart, as our high-quality materials are designed for a snug yet comfortable fit.
What is your return and exchange policy?
We accept returns and exchanges on unworn items in their original packaging within 14 days of delivery. Please note that personalized or final sale items are not eligible for return.
Are your materials ethically sourced?
Quality and ethics are at the heart of Age of Innocence. We use premium, ethically sourced leathers and fabrics, working closely with European manufacturers to ensure the highest standards of craftsmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional digital payment options to ensure a secure and seamless checkout process.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer service team via email.